FAQ | Frequently Asked Questions
01. I want to try out the product before I buy it, do you have any physical stores?
Yes! You can try out our products at these locations:
Nasr city
Myli store : City stars mall beside H&M
OH MY BEAUTY store : 2nd floor in extension
New Cairo:
Myli store : Cairo Festival City beside Carrefour
Maison 69 , beauts store
OH MY BEAUTY store :point 90 mall 1st floor
6th of october :
Myli store : mall of arabia gate 19 beside dunkin dounts
Maadi:
Myli store : City center maadi beside dunkin dounts
Moods store : in grand mall
Alexandria:
Myli store : city center alex
Orania Pharmacy
Orania Pharmacy
Dr.anwar pharmacy
Mansoura :
Al Doha store
Portsaid:
Pink shop
02. What’s your return policy?
According the Egyptian Law, our product category cannot be returned. However, If the product is defected or incorrect, we can exchange it for you.
03. How can I find out more information about a product?
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by DMing us on our Instagram page.
04. What are your products shelf life? When do they expire?
All our products have a shelf life of 12 -18 months.
INGREDIENTS:
01. Are your products safe? Are they clean & cruelty free? Are they safe for kids too?
Yes, yes and yes!
we are committed to creating products that use only safe, natural ingredients, natural oils & vitamins, wherever possible. All of our products are free of parabens, mineral oils, phthalates, and gluten, among many other ingredients.
Our products are also 100% cruelty-free and 100% safe for kids too!
02. Can your products cause an allergic reaction?
If there are certain ingredients that you are allergic to or wary of, you can feel free to test a small amount of the product on your skin & see if you have a reaction. If you are unsure, you can contact us anytime and we’ll help you. We also always recommend consulting your physician first if you have any concerns.
SHIPPING
01. How much is shipping?
Shipping within Cairo and Alex is a flat rate of 70
Shipping outside of Cairo is a flat rate of 90 EGP.
02. When can I expect my order?
Here’s how it works: you order, we pack your order and then we ship! This process typically takes 3-5 business days from the time the order is placed within Cairo. 5-7 days if you’re outside of Cairo.
Please allow 1 to 2 business days for us to receive and process your order.
03. What should I do if I received the wrong order?
It rarely happens (less than 1% of all orders) but If you received a product different from the one you ordered, we’re sorry about that! Please contact us on our Instagram page & we’ll sort that out for you ASAP.
04. Can I modify my order/cancel my order?
Unfortunately, once an order is placed, we are unable to cancel or modify the order. All sales are final. However you can contact us on Instagram as soon as u made your order to see if we can help .
05. I received a broken item in my package?
We do our best to get your order to you in perfect condition, but mistakes can occasionally happen. Please contact us on our Instagram page & we’ll sort it out for you.
06. Do you have international shipping ?
we do have international shipping on selected items. we are working on making products available on international market. please let us know where would you like to see our products.